TOS implementation & transition delivery

We lead complex Terminal Operating System (TOS) implementations from initial preparation to stable operations after go-live. As an independent partner, we take ownership of the full transition, aligning strategy, processes and day-to-day execution so your terminal experiences a predictable, controlled and successful change.

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What this service covers

TOS implementation and transition delivery touches every part of the terminal. We prepare the organisation for the change, align processes and data, coordinate with vendors and ensure decisions land clearly in day-to-day operations. Our role is to structure the transition, remove uncertainty and guide the terminal through each phase, from readiness and design to go-live and stabilisation.

how we deliver

a Predictable TOS Transition

A TOS implementation affects organisation, processes and daily operations at the same time. Our role is to bring structure to that complexity. We coordinate preparation with all stakeholders, translate design decisions into practical workflows and make sure the organisation is ready for go-live. During execution, we stay close to the operation, monitoring progress, resolving issues and ensuring every change lands clearly in day-to-day work.

By combining strategic guidance with hands-on delivery, we keep the transition predictable and ensure that the terminal reaches stable operations without unnecessary disruption.

Why our approach

works in TOS transitions

A TOS implementation succeeds only when processes, organisation and daily operations move in the same direction. Our approach brings structure, clarity and ownership to every phase of the transition. We ensure that decisions are understood, risks are managed early and the organisation is ready for the change before technology goes live.

TOS Implementation & Transition Delivery

Aligning organization, process and systems

A TOS implementation affects much more than the technology alone. Every change in the system impacts roles, responsibilities, workflows and daily decisions on the terminal. To keep the transition predictable, we align organisation, processes and system design from the start.

Organisation

Ensuring people understand their responsibilities and the impact of new ways of working.

Process

Translating design decisions into clear, workable workflows that support the operation.

System

Configuring the TOS in a way that reflects real-life execution and supports operational goals.

Your questions about

TOS Implementation & Transition Delivery

How long does a full TOS implementation typically take?

Timelines vary by terminal size and scope, but most implementations take several months from readiness assessment to stabilisation. We help define a realistic roadmap early on so planning and expectations stay aligned.

Do you work with all TOS vendors?

Yes. As an independent partner, we collaborate closely with the selected vendor while safeguarding your operational interests and ensuring decisions land consistently across teams, processes and system design.

What part of the transition do you take ownership of?

We take end-to-end responsibility: preparation, process mapping, design review, testing coordination, go-live support and post-go-live stabilisation. You can rely on one consistent partner throughout the entire journey.

How do you reduce operational risk during go-live?

By preparing processes, roles, data and decision flows well in advance. Our structured approach removes uncertainties early, making the cut-over predictable and controlled.

Results & cases

RESULTS IN PRACTICE

Sabah Ports, Malaysia / Multi Terminal TOS Implementation

Sabah Ports implemented a new TOS across three terminals, Kota Kinabalu, Sandakan and Tawau. RTG and RS operations required redesigned processes to build a solid operational foundation for the new system.

RST Rotterdam / Full TOS Implementation and Operational Transition

We make complex terminal transitions predictable and successful. From strategy to the shop floor, we take ownership and deliver results.

Contact

Need Guidance on Your TOS Implementation?

We’re here to discuss your goals, assess your current readiness and outline what a predictable, controlled TOS implementation could look like for your terminal.