CHANGE MANAGEMENT & ADOPTION

We help terminals anchor change in a structured, predictable way. From stakeholder alignment to training, communication and behavioural adoption, we guide your organisation through every stage of the transition. Our focus is to make sure people understand the change, support it, and work with new processes and systems with confidence.

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Anchoring Change in Daily Operations

Change management & adoption focuses on preparing people for new ways of working. We ensure that the change is understood, supported and embedded in daily operations. This includes clear communication, role-based training, stakeholder alignment and practical guidance during go-live. Our approach minimises uncertainty and helps teams adopt new processes and systems with confidence.

How we support teams

From Awareness to Confident Adoption

Change doesn’t happen by itself. We translate the change into clear roles, workflows and expectations, so people know exactly what is changing and what it means for their day-to-day work.

We support stakeholders, supervisors and end users with targeted communication, hands-on training and practical coaching on the floor. By breaking the change down into manageable steps, we reduce resistance and help teams adopt new processes and systems with confidence.

Unique selling points

Why this approach works

Change management & adoption succeeds when people understand, support and apply the new way of working. These are the elements that make our approach effective:

Change management

Anchoring Change Across People, Process and Systems

We ensure that people understand the change, feel supported, and adopt new ways of working with confidence. From communication to training and role alignment, we bridge the gap between strategy and daily operations.

Organisation

We align stakeholders, clarify roles and ensure leaders actively support the transition. This creates a shared understanding and visible sponsorship throughout the organisation.

Process

We help teams adopt new workflows by translating process changes into practical routines, responsibilities and predictable daily operations.

System

We prepare users to work confidently with new systems through targeted training, communication and hands-on guidance during go-live.

Frequently Asked Questions About

Change Management & Adoption

How do you ensure people actually adopt the new way of working?

We combine clear communication, practical training and role-based guidance to make the change understandable and actionable. People know what is changing, why, and how it impacts their daily work, ensuring real adoption, not just awareness.

When should we start with change management during a TOS project?

Ideally from day one. Early alignment helps prevent resistance, confusion and inconsistent decisions later in the project. Starting early ensures your organisation is ready before design, testing and go-live begin.

Do you also support communication and stakeholder engagement?

Yes. We manage stakeholder alignment across teams and levels, create clear communication materials, and facilitate sessions that build understanding and support throughout the transition.

What if parts of the organisation are resistant to change?

Resistance is normal, and manageable. We identify root causes, address concerns through targeted interventions and help leaders guide their teams. Our structured approach reduces uncertainty and builds confidence step by step.

Results & cases

RESULTS IN PRACTICE

MPET / Change Management and Organisational Transformation

MPET, a seven plus million TEU straddle carrier terminal, requested support to analyse operational processes and redesign its management structure, including a new shift management layer.

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NEED SUPPORT IN GUIDING YOUR TEAMS THROUGH CHANGE?

We are here to explore your goals; assess your organisational readiness and help you anchor change in a structured and predictable way.